Rachel (pumpsnail) wrote in suggestions,
Rachel
pumpsnail
suggestions

"You Didn't Reply" filter in Support Board

Title
"You Didn't Reply" filter in Support Board

Short, concise description of the idea
Add an option in the support board to filter questions by "You Didn't Reply" in addition to "Open," "Green," "Closed," and "You Replied."

Full description of the idea
Basically exactly what the short description says. I want to filter support requests on the board by the ones I *didn't* reply to, rather than the ones I already answered.

An ordered list of benefits

  • Makes it easier for support volunteers to check which questions they have already answered. Especially today, when I was helping out earlier and the servers were being overloaded, there were a lot of support requests coming in all about the same time and all mostly identical. It would be good to filter the requests to show only the ones I hadn't answered yet.
  • An ordered list of problems/issues involved

  • Unless the support person had replied to most of the recent support request, the list could get pretty long. But if coded right, it wouldn't get longer than the "Open" filter gets...actually I know nothing about programming but I assume this is possible ^^;
  • An organized list, or a few short paragraphs detailing suggestions for implementation

  • I honestly don't know - as I've said, I know nothing about programming, but seeing as how the "You Replied" option is available, it shouldn't be *too* hard to just make it display the reverse..
  • Tags: support, § historical
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