mlady_rebecca (mlady_rebecca) wrote in suggestions,

Include FAQ numbers in Reference FAQ drop-down

Include FAQ numbers in Reference FAQ drop-down

Short, concise description of the idea
Add the actual FAQ numbers to the list of FAQs in the Reference FAQ drop down used when responding to a support request.

Full description of the idea
When you respond to a support request, there is a reference FAQ drop-down which lists the most frequently referenced FAQs. I would like to see the actual FAQ numbers listed in that drop-down, to make it easier to reference FAQs one finds using the search by FAQ feature.

An ordered list of benefits
  • Faster linking to FAQs, especially for new support volunteers.
An ordered list of problems/issues involved
  • Cluttering up the drop-down box.
  • The need to make the drop-down bigger to accommodate the additional information.
Tags: support, user interface, § no status
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