Azure Jane Lunatic (azurelunatic) wrote in suggestions,
Azure Jane Lunatic

Make deleted comments cacheable for abuse investigation purposes

Make deleted comments cacheable for abuse investigation purposes

Short, concise description of the idea
After a comment is deleted, allow the owner of the journal in which it was posted to use the comment's unique ID to cache the contents of the comment, visible only to Abuse.

Full description of the idea
When an abusive user posts and deletes a comment, the comment is gone, and the Abuse team cannot investigate.

I propose allowing a deleted comment to be cached (invisible to the owner of the comment and the owner of the journal/maintainer) for 24-72 hours, and allowing the owner of the journal entry (or a community maintainer) to take the unique ID of the comment (visible in a comment notification email) and capture that deleted comment in an area that is only viewable to Abuse team members (again, not viewable to the comment owner or journal owner), to use as evidence in Abuse reports. (Since it doesn't seem practical to store invisible deleted comments indefinitely, if someone tried to preserve it after the window was over, it wouldn't work.)

Inspired by a suggestion addressing the same need with a different possible solution.

An ordered list of benefits
  • Catching trolls/abusive users who are currently gaming the system
  • Possibly also usable in case of accidentally-deleted comments
An ordered list of problems/issues involved
  • Is likely to require a complete revamp of the comment deletion process.
  • May lead to more frivolous abuse requests
  • Someone will inevitably be on vacation and come back to trollery that they can't report because it was 75 hours since it was deleted
Tags: abuse, comment deletion, comments, § no status
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