Tango, The Wild Dream (rebelsheart) wrote in suggestions,
Tango, The Wild Dream

Disclosures in Emails

Disclosures in Emails

Short, concise description of the idea
Add a line or two to emails sent by LiveJournal indicating why people are receiving them and how to stop.

Full description of the idea
Sometimes people forget they have accounts with LiveJournal. Sometimes people pick up an email address that a previous owner had used to register for LiveJournal. In both cases, they tend to contact LiveJournal Support requesting to be removed from a mailing list they aren't on. By adding lines to existing emails to indicate that the email is being sent to an address associated with an active LiveJournal account, along with links to the FAQs on recovering a forgotten username, resetting a password, managing event subscriptions, and deleting accounts, we can provide these people with a way to help themselves and keep the support volunteers available to attend to other issues.

This line could be added to all emails, or just to the ones associated with official announcements from LiveJournal.

An ordered list of benefits
  • Fewer support requests.
  • Potential new users.
  • Fewer people reporting email from LiveJournal as spam, resulting in fewer blacklistings of the livejournal.com domain and IP address, meaning users will have fewer troubles receiving emails they want (comment notifcations, birthday announcements, etc) from LiveJournal.
An ordered list of problems/issues involved
  • Some of those emails are rather wordy already. This could push them into the 'tl;dr' area. (That's "Too Long; Didn't Read" for those who don't know).
  • This information doesn't help the people who don't read the emails no matter how short they are.
Tags: news, notifications, notifications: email, § migrated
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