Moon (moonthink) wrote in suggestions,

Actual Support

Actual Support

Short, concise description of the idea
I believe that paid customers are entitled to at least personal email support.

Full description of the idea
I have an ongoing problem with LJ, that current support is unable to deal with to my satisfaction. However, there seems that there is no way for me to contact anyone with an official capacity to voice my concerns and get a real answer that isn't just an empty apology or quoting the FAQ's or TOS. As a paid customer I feel that I am entitled to a minimum level of service that I AM NOT receiving. I believe that it would be in the best interests of LJ and all of it's paid customers to be able to have the sort of communication lines that allow for resolutions and thinking outside the box.

An ordered list of benefits
  • Problems get fixed

  • Concerns get voiced and hopefully addressed

  • Customers are happier, and therefore remain customers

An ordered list of problems/issues involved
  • There would be a considerable time and money investment on the part of LJ, which I feel should have been included as part of the paid accounts fee.

An organized list, or a few short paragraphs detailing suggestions for implementation
  • The current support system probably helps deal with about 90-95% of all requests adequately. But occasionally, more personalized support of an official nature is necessary. LJ is supported by PAID CUSTOMERS, and if those paid customers are unhappy - then LJ will NOT continue to get paid. An additional level of support would help deal with that problem.
Tags: support, § rejected
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