FunBux™ Commissioner (gerg) wrote in suggestions,
FunBux™ Commissioner
gerg
suggestions

Add a command to admin console for support

Title
Add a command to admin console for support

Short, concise description of the idea
Add a command to the admin console to enable Support Volunteers to determine the number of validated e-mail addresses on an account without having to ask someone with finduser.

Full description of the idea
Add the console command "get_emailcount " to get the number of e-mail addresses validated with a LiveJournal account that have not been deleted by the user (in other words, get a count of how many addresses the user could have their password sent to.)

To prevent possible abuse, this command could be restricted to users with supportviewinternal or supporthelp in any category, like the soon-to-be-live find_user_cluster command.

An ordered list of benefits


  • Support Volunteers can answer questions about password retrieval authoritatively (if a user asks "I think I forgot my password and my e-mail address!", a Volunteer can say "You have 8 addresses validated on your account, perhaps you could try others?")
  • Can be more selective in granting finduser, as being able to determine how many e-mail addresses are validated on an account is a fairly common operation for certain types of support requests.

An ordered list of problems/issues involved


  • May create some privacy issues
  • Adds a command to the already-cluttered admin console

An organized list, or a few short paragraphs detailing suggestions for implementation


  • Someone would need to code the console command and get the patch for it checked in.
  • Also, someone would need to establish whether volunteers need to have access to this information. While I can't see that it could hurt, I may have missed something that explains why it would.
Tags: admin console, privacy, support, § rejected
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