Bea Rawburts (swompy) wrote in suggestions,
Bea Rawburts
swompy
suggestions

FAQ search engine

Short Description
Allow a search engine to find what users are hunting for instead of digging through FAQs or going straight to the help desk.

Full Description
90% of the questions asked to the support team are ones that can be answered with a link to a FAQ. People don't either take the time to look for it, or look for it and can't find it. Most things are fairly organized, but I'm so frustrated when I can't find what I'm looking for. "I know I've seen it somewhere" The information is available, it's just a matter of finding it. I think a search engine of this type would be an invaluable tool.

Benefits
*quick tool to help users find exactly what they are looking for
*lower number of questions routed to help section

Issues
*server issues - the directory never works, why should this

Organized list
Perhaps modify the current "search livejournal" form, but not limiting feedback to one person's user page.
Tags: documentation, searches, § implemented
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