A lurking goblin marionette (danceinacircle) wrote in suggestions,
A lurking goblin marionette
danceinacircle
suggestions

Timestamp "Still needs help"

Title
Timestamp "Still needs help"

Short, concise description of the idea
Provide a timestamp on Support Requests when a user marks a request as "Still Needs Help", but doesn't leave a comment.

Full description of the idea
Right now, when a user marks a request as SNH, Support Volunteers have no way of knowing if the user marked it 20 seconds or 20 minutes ago. Thusly, Supporthelps have no way of knowing whether or not to wait and see if the user comments before approving a "Comment back to this request" answer.

A timestamp should automatically be posted when a user touches their request, marking it SNH or closing it, even if they don't say anything, so that volunteers know how long a request has been sitting in that particular state.

An ordered list of benefits

  • Improves ease of use for volunteers, as well as helps clear the green off the board faster.
  • An ordered list of problems/issues involved

  • None that I can think of.
  • An organized list, or a few short paragraphs detailing suggestions for implementation

  • ...I agree with JC. This section should be optional.
  • Tags: support, ~ historical
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