Carpo Rutila (caribouken) wrote in suggestions,
Carpo Rutila

Coordinate Expiration Dates with Pro-Rated Prices

Coordinate Expiration Dates with Pro-Rated Prices

Short, concise description of the idea
Offer existing Paid Accounts the option to add new features at pro-rated prices, rather than having multiple expiration dates.

Full description of the idea
Now that we are able to pay for extra userpics, and soon, extra phone calls and extra disk space as part of the PhonePosts feature, it would be a lot less confusing if Paid Accounts could get a pro-rated price to add these features to their existing account, rather than having multiple expiration dates that will never coincide. Confused users will be less likely to pay for new features if they result in multiple expiration dates, or will wait until they renew their account before adding them. Confusion over expired features will also result in additional complaints to tech support or defection to competitors who offer simpler plans.

An ordered list of benefits

  • * Less tech support required for confused users.
  • * Less confusion = More users willing to try new features.
  • * Less frustration = Greater retention of existing users.
  • * All of the above lead to more revenue for LiveJournal.
  • An ordered list of problems/issues involved

  • * Implementing a system to generate the pro-rated amounts.
  • * Feature not necessary for new accounts, which would add new features at the prices currently listed.
  • * How to handle "Gift for existing user" situations which could potentially unsynchronize the expiration dates.
  • An organized list, or a few short paragraphs detailing suggestions for implementation

  • * Determine the formulas necessary to generate pro-rated amounts for all the possible combinations of paid account lengths and possible features.
  • * Determine how to handle the situation of "gifts for existing users" which could potentially unsynchronize the expiration dates.
  • * Implement an Add New Features page that would generate the pro-rated amounts for any existing users who want to add new features to their existing account.
  • * Modify the existing system to handle the "gifts for exisiting users" situation.
  • Tags: paid features, § rejected
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