E-mail notification of cluster downtime
Short, concise description of the idea
Keeping users informed of planned cluster downtime for maintenance.
Full description of the idea
As a Support volunteer, I see many requests from users upset that they cannot access their journals due to maintenance...and many of them are not happy campers about it. From reading those requests, what the users say can be boiled down to a couple issues, one of them being the lack of advance notice of maintenance.
Think about it. If something works when you go to bed, but you wake up the next day and it won't work, you're going to wonder why, especially if there seems to be no obvious explanation. I mean, yeah, users can be redirected to the Status page or the Maintenance journal, but wouldn't it be better for everyone's sanity if they were given some kind of warning before they attempt to use it?
I don't want it to sound like something technical. Just a brief yet concise form letter explaining what's happening. (See below...)
An ordered list of benefits
An ordered list of problems/issues involved
An organized list, or a few short paragraphs detailing suggestions for implementation
For further information, please visit the following URLs:
Again, I know it might seem crude, but I imagine it gives everyone a general idea.