Gay But Not Narrow (ruakh) wrote in suggestions,
Gay But Not Narrow
ruakh
suggestions

Provide links to relevant FAQ's

Title
Provide links to relevant FAQ's

Short, concise description of the idea
When an FAQ is relevant (such as, when a user gets an error message that a certain FAQ explains), I think it would be useful if a link were provided to the FAQ.

Full description of the idea
I'll use the Backdate-Entry thing as an example, though I think this could apply to several other FAQ's as well. I've noticed that a lot of users post support requests with essentially the same question: what's up with this error message that's saying I'm posting at an incorrect time or should use the backdate option? I think the number of users posting support requests would go down considerably if, at the error message, there were a link to the FAQ relating to the backdate option (FAQ 91: What is the "Backdate Entry" option, and how do I use it?). In the case of the Windows client, I guess this could take the form either of a button that takes you to the FAQ (if that's doable), or, failing that, some kind of notice like, "See http://www.livejournal.com/support/faqbrowse.bml?faqid=91 for more information.")

An ordered list of benefits

  • Probably/hopefully, fewer users would post support requests relating to this. This benefits both the users who will now go straight to the FAQ instead of waiting for an answer to their requests, and everyone else by reducing the number of needless support requests.
  • In the case of Backdate Entry problems, the problem prevents people from posting for a while, until they figure out the problem; if they figure out the problem quicker, using the FAQ, then they can get back to posting quicker.
  • An ordered list of problems/issues involved

  • Um . . . difficulty of implementation might be an issue; I don't know how hard this would be.
  • Other than that, I honestly can't think of any, but if anyone reading this thinks of one, feel free to post a comment!
  • An organized list, or a few short paragraphs detailing suggestions for implementation

  • For the Web Client, a simple sentence could be added, along the lines of <a HREF="lj://faq/91" TARGET="_blank">See FAQ 91 for more information.</a>
  • For the Windows Client, I guess it would be more complicated; I don't really know how it would work.
  • Tags: ~ historical
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