Stevie TV (the_man_stephen) wrote in suggestions,
Stevie TV

system Information in support

system Information in support

Short, concise description of the idea
an auto detect script could be used to determine the users browser/OS and display it on all support request pages, if they allow, so that support volunteers can get more information without asking for it

Full description of the idea
see above

An ordered list of benefits

  • quicker response times
  • more personalised answers, suits only users system
  • reduces answer 'babble' and could make it easier for users to understand
  • An ordered list of problems/issues involved

  • some users may not want to give this information out
  • some systems may not be recognised
  • An organized list, or a few short paragraphs detailing suggestions for implementation

  • would only need a little javascript detection, not to much detail, i don't think.
  • Tags: support, § implemented
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