Stevie TV (the_man_stephen) wrote in suggestions,
Stevie TV
the_man_stephen
suggestions

system Information in support

Title
system Information in support

Short, concise description of the idea
an auto detect script could be used to determine the users browser/OS and display it on all support request pages, if they allow, so that support volunteers can get more information without asking for it

Full description of the idea
see above

An ordered list of benefits

  • quicker response times
  • more personalised answers, suits only users system
  • reduces answer 'babble' and could make it easier for users to understand
  • An ordered list of problems/issues involved

  • some users may not want to give this information out
  • some systems may not be recognised
  • An organized list, or a few short paragraphs detailing suggestions for implementation

  • would only need a little javascript detection, not to much detail, i don't think.
  • Tags: support, § implemented
    Subscribe
    • Post a new comment

      Error

      Anonymous comments are disabled in this journal

      default userpic

      Your reply will be screened

      Your IP address will be recorded 

    • 12 comments