☞Liεяяε☜ (lierre) wrote in suggestions,
☞Liεяяε☜
lierre
suggestions

Spell Check in Support Area

Title
Spell Check in Support Area

Short, concise description of the idea
Implement a spellcheck function for answers to support requests.

Full description of the idea
I'm a bit surprised this does not already exist. I've read it suggested to offer spellcheck for comments, to change/improve the existing entry spellcheck, but I think in the support forums we could really use this. An idea of helping out there is to keep your replies to those needing support as professional as possible. Screened answers with caught mispellings/typos will not be approved by any self-respecting priv. And on the other hand, poor privs who do go and make a mistake can't delete or edit an already-posted reply, since it's been e-mailed to the requester. I think screening of these before hand with a spellchecker would be very beneficial to the quality of the support given. This spellcheck could also include common HTML/CSS/override elements, to help us catch syntax errors, another fairly common problem that makes support dialogues a mess of comments at times.

An ordered list of benefits

  • Keep support forums cleaner, and more professional.
  • Avoid making support look incompetent for simple mistakes.
  • Helping screened volunteers have a better chance at being approved for answers; puts more focus ont he content of their answers, less on the syntax.
  • Help make sure code is right the first time, when given to someone requesting support (if programming syntax elements are implemented).
  • Keep better, cleaner records of past requests for reference, without the mess of re-postings and comments that exist to correct spelling/typing errors in original replies.
  • An ordered list of problems/issues involved

  • Someone is going to have to program it.
  • People can always forget to use it (if it is optional), so it isn't necessarily fool-proof, but
  • If it's automatic, it may slow down servers, since it's extra work, and cause unneeded delay for users with slow connections, which would particularly be pointless if the reply is one line and obviously error-free.
  • How many perfect spellcheckers are out there... it wouldn't be infallible.
  • An organized list, or a few short paragraphs detailing suggestions for implementation

  • An option to save your setting as having this the default for each posted reply/comment to be spellchecked or not would be useful, but maybe a luxury that'd bog servers. I couldn't know myself, the technicalities so well.
  • That's pretty much all I can offer on the idea. I'd just print this idea and send it to Frank, since I don't know the first thing about Perl. But he might just eat the paper.
  • Tags: spellcheck, support, § historical
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