vie...sans espoir (terytaya) wrote in suggestions,
vie...sans espoir

Non-public support request archiving (memory category "LJ Support")

Non-public support request archiving (memory category "LJ Support")

Short, concise description of the idea
Ability to add a non-public support request (i.e. abuse) to an archive.

Full description of the idea
Think memory feature. Currently, when a request is closed, it stick around for a day, then vanishes into the void of closedness. It's insanely difficult to find a request on a situation that happened a month ago unless you have it bookmarked or something. A way to click "Archive this request" sounds dead sexy. It would work exactly like making an entry a memory, in that clicking that link would take you to a copy of the addmemory.bml page (difference being that it would tag a request instead of an entry). The tagged request would stick with the account that archived it, exactly like a memory. Fairly easy concept.

An ordered list of benefits

  • I don't have to make a memory referencing a post I made in lj_abuse referencing a support request referencing a user's complaint. :)
  • Doesn't help out on past cases, but it would make things a lot easier to go back and weed out repeat offenders from now on.
  • It would certainly help me stay organized when taking on cases with multiple requests. Being able to create a "*offending user's username here*" category and placing all requests regarding that user in one place would make things a lot more efficient.
  • An ordered list of problems/issues involved

  • *shrugs*...rye duhroh...
  • An organized list, or a few short paragraphs detailing suggestions for implementation

  • As in my last post, it looks like the functionality might already be there, at least in some form. There's a good possibility that the support boards run totally differently than journal entries, but at least there would be a current feature to base the idea off of (tools/memories.bml).
  • Tags: memories, support, § implemented differently
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