Support Request Volunteers -- More 'Options'
Short, concise description of the idea
Three ideas that might help non-priv'd support request volunteers better do their 'jobs'.
Full description of the idea
Simple, just three new ideas:
1) Two choices, instead of one: both screened answer [current form of reply] and comments [so that we may also add comments, such as to ask the person who submitted a request to make a more detailed description of their request].
2) Screened answers that the author [person who submitted the screened answers] considers as incorrect can be deleted/edited by the author. That way, priv'd volunteers would not have to search through so many screened answers, esp. if the non-priv volunteer realized some mistake they made on their answers and, using the current system, would have to submit a whole new screened answer in addition to the incorrect one that they have already submitted.
3) Non-priv'd volunteers may see screened answers. That way, they would be able to determine whether they would be capable of writing a more detailed [or simply, better] answer than the previously submitted replies. [This, #3, is sort of sparked by this: http://www.livejournal.com/talkread.bml?itemid=20936197&nc=7 . Please read the comments, too :]
That's about it..except, if you want to see my original request in SR, this is the link: http://www.livejournal.com/support/see_request.bml?id=32628&auth=eama . If it closes, the SR# is 32628.
Thank you if you would take this into consideration; I sincerely believe that this would make the 'job' of some of the non-priv'd volunteers working at Support much easier. [I sort of know, since I am currently doing work there, as a non-priv'd volunteer :]
PS. Of course, these ideas may be altered a little..such as, for the 'comments' choice, it can be changed to allowing priv'd support volunteers to approve screened answers as either 1) answer or 2) comment. Do whatever you like; I would be glad enough that you would take this into consideration! :]
An ordered list of benefits
Work for non-priv'd volunteers.
Less hassle [maybe] for priv'd volunteers [less answers to look through]
Maybe more people wanting to help out at Support.
Some people would not waste as much time answering questions which they think will not be better than the previously submitted ones [screened answers].
Overall, [also my 'goal', so to speak..] makes Support volunteer [both priv'd and non-priv'd] work easier.
An ordered list of problems/issues involved
Some may abuse the use of comments [for which the idea of allowing priv'd volunteers to approve screened answers as commets or answers would be good].
People who are not serious about support work may abuse the use of extra choices.
Some people might think that their answers [which might be correct] are incorrect, and delete them.
Deletion by accident.
An organized list, or a few short paragraphs detailing suggestions for implementation
Make available the "comment" choice for those without support priv's [add to 'menu']. OR make "comment" available to choices of forms of approvement for priv'd volunteers.
Do whatever it was done so that priv'd volunteers were able to see screened answers [WiTHOUT the "approve" choice].
Add edit/delete option [like a link or a button link] next to screened answers that a specific LJ user made.