Miss Kat (zarhooie) wrote in suggestions,
Miss Kat
zarhooie
suggestions

Way to leave notes on FAQs for Support-types and other priv-having people

Title
Way to leave notes on FAQs for Support-types and other priv-having people

Short, concise description of the idea
I wish there was a way to leave internal comment-type notes on certain FAQs to give Support-types and other people with privs more information than what the average user needs.

Full description of the idea
In Support, there is a way to leave internal comments (ICs) on requests to discuss the issue at hand internally before the user sees it. It's a way to help the Support-types communicate various things before getting back to the user with a final answer. They're stupidly helpful sometimes, and I would love to see something similar implemented in the FAQ. This feature would come in particularly handy when used on a FAQ that is referring to a common problem/issue and would enable Support to better handle issues as they appear.

An ordered list of benefits
  • Better dissemination of information among Support volunteers
  • Increased access to information
An ordered list of problems/issues involved
  • Who would have editing control over these FAQ ICs? This would need to be worked out before this was implemented.
  • May be difficult to implement with the current FAQ structure.
Tags: support, § no status
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