Include FAQ numbers in Reference FAQ drop-down
Short, concise description of the idea
Add the actual FAQ numbers to the list of FAQs in the Reference FAQ drop down used when responding to a support request.
Full description of the idea
When you respond to a support request, there is a reference FAQ drop-down which lists the most frequently referenced FAQs. I would like to see the actual FAQ numbers listed in that drop-down, to make it easier to reference FAQs one finds using the search by FAQ feature.
- Faster linking to FAQs, especially for new support volunteers.
- Cluttering up the drop-down box.
- The need to make the drop-down bigger to accommodate the additional information.