14 lines of iambic pentameter (sonneta) wrote in suggestions,
14 lines of iambic pentameter
sonneta
suggestions

Mark Support requests as "don't show me this again".

Title
Mark Support requests as "don't show me this again".

Short, concise description of the idea
It would be nice to have a function on the Support board to sort out requests you don't want to see again.

Full description of the idea
Following the discussion on another request http://community.livejournal.com/suggestions/882211.html?thread=13665059#t13665059 I would like a function that would enable those using the Support board to mark requests with "Don't show me this again". Sort of like marking messages as "read" in an inbox, only the request would go away completely.

An ordered list of benefits
  • Save Support volunteers and staff the time and aggravation of looking at the same request again and again.
  • Perhaps preferable to sorting by requests that have not been touched.
An ordered list of problems/issues involved
  • Mistaken clicking of a request as "Don't show me this again"- this might need an "Are you sure?" or "Undo" function.
  • The usual time/effort problems.
Tags: support, § no status
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