Reset Password instructions in Lost Username email
Short, concise description of the idea
The Lost Username email should include information on how to reset password.
Full description of the idea
For some reason, a lot of people expect the password to be in the Lost Username email. If there is one username, they respond asking where the password is. If there is more than one, they try to log in using one of the usernames as a password.
Maybe if the Lost Username mentioned the password reset process, there would be less confusion. This also makes sense because most people who don't remember their username probably don't remember their password either. Basic instructions and a link back to lostinfo.bml would be helpful and convenient, and maybe "hey, here's some information about how to reset the password" will help people realize that the password isn't already there.
Bonus points if, after each username, we could have a link to request a password reset for that username without even going back to lostinfo.
- More convenience
- Less confusion
- time, effort, etc.