mlady_rebecca (mlady_rebecca) wrote in suggestions,
mlady_rebecca
mlady_rebecca
suggestions

Adding Details to the Offsite Status Page

Title
Adding Details to the Offsite Status Page

Short, concise description of the idea
It would be useful to see more information on the offsite status page ( http://status.livejournal.org/ ) during instances where some people may be unable to reach LiveJournal Support at all.

Full description of the idea
This came out of discussions in the recent maintenance post ( http://community.livejournal.com/lj_maintenance/128204.html?thread=12001228#t12001228 ).

Basically all of the helpful links that appear at the bottom of the offsite status page ( http://status.livejournal.org/ ) are completely useless in instances where you can't access the site at all.

It would be useful to see a more detailed status, perhaps a replication of the Known Issues ( http://www.livejournal.com/support/ ) or, at a minimum, a reminder of the direct email address for support.

An ordered list of benefits
  • More informed users in cases where the site is having major issues.
An ordered list of problems/issues involved
  • Replicating the Known Issues may be a low priority if the site is experiencing major system wide problems, although adding the email address to the common footer wouldn't have that issue.
Tags: site copy, site downtime, status page, § no status
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